Plus Services
Plus Services
Plus by Midwich – Your partner in services excellence
With our PLUS professional services, we empower channel partners to define, design, plan, supply, set up, and support projects of any scale. From stadiums to meeting rooms, our expert technicians, engineers, and programmers ensure seamless deployments, delivering solutions that work perfectly every time.
Technical Support | |
 | Advanced replacement warranties |
 | Enhanced support contract (onsite resources for break/fix contracts) |
|
| |
Programming & Commissioning | |
 | System configuration, commissioning, & network pre-qualification |
 | Bespoke custom programming for projects |
Technical Support
Protect Plus
Advanced replacement warranty with 24x5 technical support
Upgrade your standard return to base manufacturer warranty on any product or brand to include our advanced replacement hardware cover - Protect+.
With Protect+ If your product fails, our expert technical support team are here to help 24 hours a day, 5 days a week to provide remote technical assistance and issue replacement hardware to get your system up and running again.
With Protect+ you don’t need to wait or send your product back for repair. We simply issue you a replacement and recover the faulty device. We also include unlimited access to our premium helpdesk for technical support.
What's included:
- Advanced replacement hardware dispatched next business day
- Access to the 24 x 5 global technical support helpdesk
- Unlimited helpdesk tickets
- Free shipping of your advanced replacement product
- Reverse logistics to collect your faulty device
Call your Midwich sales representative 800-846-5606 for more information.
Onsite Plus
Onsite engineering contracts plus 24x5 remote support
Add onsite engineering support to your system with Onsite+. If something fails we can provide expert technical support with an industry leading service level agreement (SLA).
Onsite+ is an affordable support contract that provides you with remote support with an onsite service level agreement. we can attend site from 24-72 hours subject to engineering availability and access for a maximum of 3 visits per year
Combine Onsite+ with Protect+ and we will exchange a product onsite with an advanced replacement device.
What's included
- Priority access to engineers when you need them
- 24-72 hour service level agreement options
- Access to the 24 x 5 global technical support helpdesk
- Annual preventative maintenance visit
Call your Midwich sales representative 800-846-5606 for more information.
Programming & Commissioning
Deploy Plus
Commissioning services from the Midwich Group
Our commissioning services ensure your AV system performs at its best.
Service can include:
- Firmware installation
- Microphone calibration & tuning
- Audio DSP tuning
- Full system testing
- Advanced product configuration for UC Systems
- System performance reporting/punch list
Service excludes:
Control/DSP system programming which is available separately with our Code+ service
Call your Midwich sales representative 800-846-5606 for more information.
Code Plus
Bespoke programming services as unique as your project
Outsource your customized control or DSP programming to our expert in-house team.
Code+ contracts includes full budget estimating for our programming services. We offer a remote service to create code for your Midwich supplied products to realise their full potential.
Programming design contracts are defined and scoped by customer-provided system documentation (functional diagrams, system scope narratives, etc.). The Code+ Service can be provided on an individual project basis or application of an enterprise standard.
Specialization:
- Audio – QSC, Bose, Yamaha, Shure
- Control – QSC
Services include:
- DSP programming on any platform
- Control logic programming
- UI/UX design/programming
- Control script development
- Third-party control module/plugin development
- Platform utility module development
Responsibilities exclude:
System Commissioning & Deployment which are available separately with our Deploy+ service
Call your Midwich sales representative 800-846-5606 for more information.
